CIS-CSM
Certified Implementation
Specialist
Specialist
Customer Service Management (CSM) — Validates expertise in designing and deploying CSM solutions on the ServiceNow platform including case management, portals, and agent workflows.
ServiceNow
Case Management
Service Portal
Agent Workspace
CSM Workflows
CIS-HRSD
Certified Implementation
Specialist
Specialist
HR Service Delivery (HRSD) — Validates skills in implementing HR case management, employee service center, and lifecycle event solutions on ServiceNow.
ServiceNow
HR Case Mgmt
Employee Center
Lifecycle Events
Onboarding
CAD
Certified Application
Developer
Developer
ServiceNow Certified Application Developer — Demonstrates ability to build, test, and deploy custom applications on the ServiceNow platform using scripting and platform-native tools.
ServiceNow
Scoped Apps
Business Rules
Script Includes
Flow Designer
Studio
CSA
Certified System
Administrator
Administrator
ServiceNow Certified System Administrator — Validates foundational platform knowledge including configuration, access control, update sets, and instance management.
ServiceNow
Instance Config
Access Controls
Update Sets
ITSM
Notifications
These certifications complement 6+ years of hands-on delivery at Wipro Ltd and Ricoh, including implementations across 70+ countries and leadership of AMS teams.
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