A results-driven ServiceNow professional with 6+ years of experience specializing in CSM process enhancement, custom application development, and cross-functional team leadership. Passionate about automating workflows, streamlining operations, and delivering scalable enterprise solutions.
Get In TouchUnified onboarding, transfer & profile maintenance portal with full state lifecycle management.
Custom engine handling ~70% of case creation; refactored to cut failure rate by 60%.
Manager submission flows with approve/resubmit paths and full audit-ready trails.
Phased feature release across 70+ countries with multilingual mailbox mapping.
AutoWatch + AutoSys file monitoring with duplicate classification and audit dashboards.
Recognized as Top Performer 2023. Conducted global knowledge sessions on Service Portal Design and MID Server automation. Mentors junior engineers and drives Agile delivery excellence — balancing technical depth with strategic client collaboration.
🏆 Top Performer 2023 for Staffing Office and EWCC module delivery at Wipro / Citibank.
📉 Reduced notification failures by 60% through email automation refactor and improved routing logic.
📈 40% increase in AMS team performance leading 4–5 engineers across RICOH USA & Global.
🌍 Rolled out features in 70+ countries with phased release coordination and language pack mappings.
⚡ Consolidated 5 reimbursement processes into one scalable framework, reducing complexity significantly.
🏅 LinkedIn recommendations from Citi PM and architect for outstanding ServiceNow delivery.